Buyer Terms

These Buyer Terms apply to users who request or purchase vehicle parts or related services through Partec. Partec is a trade name of Murad Al-Hmoud for Smart Systems (Commercial Registration No. 624397), Amman, Jordan. They supplement the General Terms and, on matters concerning the Buyer, prevail over them. By posting a request or confirming an order, the Buyer accepts these terms.

1. Role of Partec

Partec is an intermediary platform. It is not the seller of the goods or the carrier, and it is not a party to the sale contract, which is concluded directly between the Buyer and the Seller. Nothing in these terms excludes or limits the Buyer's statutory consumer rights.*

2. Requests and orders

The Buyer shall describe each item accurately, identify the vehicle concerned, and not include contact details in a request. Posting a request does not oblige the Buyer to buy. An order is formed when the Buyer confirms a quote from a Seller, and the description, price, fees, taxes and delivery option shown at the time of confirmation are the terms of the order.*

3. Price and payment

The price and any applicable fees and taxes are shown in the app before the Buyer confirms. Payment is made by the methods shown in the app for the Buyer's market. A payment made by CliQ is not complete until the platform confirms that the amount has been received.

4. Delivery and receipt

Orders are delivered through delivery providers arranged by or through Partec. The Buyer shall be available to receive the order. On delivery, the order proceeds in this sequence: the Buyer inspects the goods; then pays the full amount; then receives the goods; then gives the handover code to the delivery provider, as instructed in the app. If the goods are not as described, are damaged or are the wrong goods, the Buyer may decline them in accordance with the in-app instructions, in addition to the Buyer's statutory rights.* If the Buyer refuses to receive the order without an acceptable reason, the Buyer shall pay the delivery fee.

5. Returns, warranty and defects

Any return or warranty offered by a Seller is the Seller's own commitment, as stated in its quote, and the Seller remains responsible for the conformity of the goods it supplies.* The Buyer's statutory rights remain unaffected.*

6. Help requests and disputes

Once the Buyer has received the goods, any issue concerning the goods themselves (including quality, conformity, returns, warranty and refunds) is dealt with directly between the Buyer and the Seller, in accordance with Section 5 and applicable law. The Buyer may open a help request through the app only for a delivery problem, namely: the goods did not arrive, the goods were damaged while with the driver, or the goods were handed to someone other than the Buyer. Partec will review such a request and may decide on the outcome of the delivery problem, including a refund or other remedy, in accordance with the information in the app. Any refund is made in the manner shown in the app. Nothing in this section affects the Buyer's statutory rights.*

7. Conduct

The Buyer shall act in good faith, shall be available for delivery of confirmed orders, and shall not abuse the platform. Repeated failure to receive confirmed orders without valid reason may result in restrictions on the account.

8. Reviews and communications

The Buyer may post honest reviews of orders actually received. Communication with Sellers and delivery providers takes place through the platform. Contact details are shared only where needed to complete a transaction.

9. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction.

Clauses marked with an asterisk (*) are as per the Consumer Protection Law.

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