Seller Terms

These Seller Terms apply to a business that sells vehicle parts through Partec. Partec is a trade name of Murad Al-Hmoud for Smart Systems (Commercial Registration No. 624397), Amman, Jordan. They supplement the General Terms and, on matters concerning the Seller, prevail over them. By submitting a shop for review or by quoting, the Seller accepts these terms.

1. Eligibility and verification

The Seller must be a genuine, lawfully established business holding the licences required to sell the parts it offers, and must provide accurate business details and the documents we request. Partec may approve, decline or return a shop for amendment, and only an approved shop is visible to Buyers. The Seller confirms it is lawfully entitled to sell the parts it lists and is solely responsible to the tax authorities for its own tax status, declarations and obligations.

2. Shop account and team

A shop has one owner, who is responsible for the shop and for everything done by the team members the owner invites. The owner decides what each member may do.

3. Quotes and listings

The Seller's quotes must be accurate, complete and made in good faith, covering the items requested, with genuine photographs and a true description of the part, its condition and its origin.* The Seller must not misrepresent any part. A quote is the Seller's binding offer once the Buyer confirms it, and the Seller shall honour it.

4. Fees, tax and payout

Partec's fees, the Buyer's total and the Seller's net amount are shown in the app before a quote is sent, and the figures shown at the time prevail. The Seller is responsible for the tax on its sales and for issuing any invoice required by law. Payouts are made after the settlement period shown in the app. Amounts the Seller owes to Partec may be deducted from payouts or balances.

5. Fulfilment

The Seller must prepare confirmed orders promptly, hand over the correct goods in the condition quoted, and follow the handover steps shown in the app. Delivery to the Buyer is carried out by delivery providers. The Seller shall not cancel a confirmed order without valid reason; repeated cancellations or failures to hand over goods may result in restrictions on the shop or its owner.

6. Returns, warranty and defects

Returns, exchanges, warranties and claims for defective or non-conforming goods are the sole responsibility of the Seller and are dealt with directly between the Seller and the Buyer, in accordance with the Seller's own undertakings in its quote and applicable law.* Partec does not administer, arrange or guarantee any return, exchange or warranty, does not hold or refund money in respect of them, and has no responsibility or liability for them. The Seller remains responsible for the conformity of the goods it supplies.*

7. Help requests and disputes

Either party may raise a help request through the app only for a delivery problem, namely: the goods did not arrive, the goods were damaged while with the driver, or the goods were handed to someone other than the Buyer. Partec may review it and decide how to proceed, including releasing, holding or adjusting amounts in respect of that delivery problem, and its decision on the delivery problem is final as between the parties and without prejudice to their legal rights against each other. Once the Buyer has received the goods, any other issue concerning them is dealt with directly between the Seller and the Buyer under Section 6.

8. Standing and reviews

The Seller's visibility and access may be adjusted, paused or ended in light of its performance, cancellations, complaints, reviews or breach of these terms. Buyers and Sellers may review each other, and ratings attach to the Seller's identity across the platform.

9. Prohibited conduct

The Seller must not supply counterfeit, stolen, recalled or unsafe goods;* take dealings that originate on Partec outside the platform to avoid fees or protections; manipulate quotes, reviews or matching; or misrepresent itself or its goods.*

10. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction.

Clauses marked with an asterisk (*) are as per the Consumer Protection Law.

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